Shipping policy

Shipping Policy

1. Introduction

At Arabic Parfums, we are committed to preparing and dispatching your orders efficiently and securely so that your products arrive in excellent condition.

Below, you will find information about preparation times, carriers, shipping costs and how we handle delivery issues.

2. Order Preparation

Orders without samples

Orders that do not contain samples are usually prepared and dispatched within 1–2 working days after payment confirmation.

As a general rule, orders without samples placed before 12:00 noon, mainland Spain time, are processed the same day. Orders placed after this time are processed on the next working day.

Same-day dispatch depends on operational availability and is not guaranteed.

Orders containing samples

Orders containing samples require 1–5 working days for preparation, depending on the number of samples ordered and the time of year.

This preparation time applies to the entire order, including any full-size bottles purchased together with the samples.

Preparation time does not include transit time. Transit time starts after the order has been dispatched.

Saturdays, Sundays and public holidays are not counted as working days for order preparation.

3. Dispatch Confirmation and Tracking

Once your order has been dispatched, you will receive an email containing your shipping confirmation and tracking number or link.

Tracking information may take some time to update until the carrier registers the parcel.

4. Carriers

Mainland Spain

We work with SEUR, GLS and CTT, depending on service availability and the logistical requirements of the order.

International shipping

International orders are sent with DHL insured shipping, except orders to Italy, which are sent with SEUR (DPD).

Insurance coverage is subject to the terms of the shipping service and does not limit your statutory consumer rights.

5. Shipping Costs and Free Shipping

Applicable shipping costs are displayed at checkout before you confirm payment, according to the destination and available service.

We offer free shipping as follows:

• Mainland Spain, the Balearic Islands and Portugal: orders of €99 or more.

• Rest of Europe: orders of €199 or more, for destinations we ship to.

Free shipping is applied automatically at checkout when the relevant conditions are met.

6. Transit Times

Mainland Spain

Estimated transit time is 24–48 working hours, starting when the parcel is handed over to the carrier.

Balearic Islands and Portugal

Transit time depends on the destination and available service.

Other international destinations

Transit times vary according to the country, the shipping service and, where applicable, customs procedures.

Transit times are additional to preparation times. If your order contains samples, please add the 1–5 working days required for preparation to the applicable transit time.

All stated transit times are estimates. If your order is delayed or a delivery issue arises, please contact us so that we can investigate and help resolve it, without prejudice to your statutory rights.

7. International Availability and Customs

Available destinations and shipping options are displayed at checkout.

Orders shipped outside the European Union customs territory may be subject to import duties, taxes or customs clearance fees. Unless expressly stated otherwise at checkout, these charges are not included in product prices or shipping costs and are payable by the recipient.

Customs procedures may extend delivery times.

8. Missing or Damaged Parcels

Order not received

If tracking shows a delivery issue or your order has not arrived within the estimated time, please email contacto@arabicparfums.com with your order number. We will investigate with the carrier.

Damaged parcel or product

If you notice visible damage to the parcel upon delivery, we recommend asking the carrier to record the damage and, where appropriate, refusing delivery.

If you accept the parcel and discover damage, retain the packaging and product, take photographs and contact us as soon as possible, preferably within 24 hours, to help us handle the issue promptly.

This recommendation does not limit your statutory rights, and reporting damage after this period does not automatically invalidate those rights.

9. Address Changes and Cancellations

Address changes

If you need to change your delivery address, contact us as soon as possible. We will try to make the change before dispatch, but cannot guarantee this if the order has already been processed or handed over to the carrier.

Cancellations

Please request cancellation as soon as possible. If your order has not yet been processed for dispatch, we can cancel it without shipping charges.

If it has already been dispatched, we will explain how to proceed under our returns policy and your applicable statutory rights.

10. Shipping Costs for Returns

Returns are handled in accordance with our Returns Policy and applicable legislation.

When you exercise a valid statutory right of withdrawal for the entire order, we will refund the standard delivery costs originally paid. Any additional charge for a more expensive delivery method chosen by you will not be refunded.

If your order qualified for free shipping, the initial shipping cost paid by Arabic Parfums will not automatically be deducted from your refund.

Direct return shipping costs for a change-of-mind withdrawal are payable by the customer where this was disclosed in advance and applies under the relevant rules. If a return results from a defective product, damage in transit or an error on our part, the corresponding costs will be covered by Arabic Parfums.

11. Contact

For questions about the preparation, shipping or delivery of your order, please contact us:

Email: contacto@arabicparfums.com
Telephone: +34 602 465 428

Please include your order number so that we can assist you more quickly.