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🚚 FREE shipping on orders of €99 or more: mainland Spain, Balearic Islands & Portugal · Rest of Europe: €199 or more
🚚 FREE SHIPPING: mainland Spain, Balearics & Portugal €99+ · Rest of Europe €199+
Terms and conditions Shipping Order tracking Blog

Shipping and Returns

Shipping Policy

Introduction

At Arabic Parfums, we are committed to providing an efficient, secure and professional shipping service so that your products arrive in excellent condition.

We work with trusted carriers:

  • Mainland Spain: SEUR, GLS and CTT.
  • International orders: DHL insured shipping, except Italy, where we use SEUR (DPD).

We select the most suitable service for the destination, parcel size and operational requirements.

Order Processing

1. Preparation Time

Orders without samples are processed and dispatched usually within 1–2 working days after payment confirmation.

  • As a general rule, orders without samples placed before 12:00 noon (mainland Spain time) are processed the same day, excluding weekends and public holidays.
  • Orders without samples placed after this time are processed on the next working day.

Orders with samples: preparation takes 1–5 working days, depending on the number of samples ordered and the time of year. This preparation time applies to the entire order and does not include transit time, which starts after dispatch.

2. Dispatch Confirmation

Once your order has been dispatched, you will receive a confirmation email with the shipping details and tracking number.

Shipping Methods and Costs

Mainland Spain

  • Estimated delivery: 24–48 working hours after the parcel is handed over to the carrier.
  • Carriers: SEUR, GLS or CTT.

Shipping costs:

  • Home delivery: €6.50.
  • Delivery to a collection point: €5.99.

International Orders

  • International orders are sent with DHL insured shipping. Orders to Italy are sent with SEUR (DPD).
  • Delivery times vary by destination and, where applicable, customs procedures.
  • Shipping costs are calculated at checkout.

Free Shipping

Free shipping on orders of €99 or more to mainland Spain, the Balearic Islands and Portugal; €199 or more to the rest of Europe, for destinations we ship to. This is applied automatically at checkout.

Delivery Times

  • Mainland Spain: estimated transit time of 24–48 working hours after handover to the carrier.
  • Balearic Islands, Portugal and other international destinations: transit time depends on the destination and service, and on customs procedures where applicable.
  • Orders with samples: 1–5 working days for preparation, plus the transit time for the destination.

All stated transit times are estimates. If your order is delayed or a delivery issue arises, please contact us so that we can investigate and help resolve it, without prejudice to your statutory rights.

International Delivery

Availability

We ship to a range of international destinations. Availability, costs and delivery times vary by destination.

Return Policy

At Arabic Parfums, we are committed to offering the highest quality products and exceptional service. If for any reason you are not satisfied with your purchase, you have a period of 30 calendar days from receipt of the order to request a return.

Conditions:

  • The item must be in its original condition.

  • Unused.

  • With its packaging intact and sealed.

To initiate the return process, the customer must contact our customer service team, indicating the order number and reason for the return.

Once the product has been received and verified, a refund will be processed in accordance with the established conditions.

  • Shipping costs for the return will be borne by the customer, unless the reason is our error or a manufacturing defect.

  • We reserve the right to refuse returns that do not comply with these requirements.

Important: Orders that include samples or products purchased in sample format are not eligible for return, exchange, or refund, except in case of manufacturing defect.

Lost or Damaged Packages

Lost Packages

If the order has not arrived within the estimated time, the customer should contact us at contacto@arabicparfums.com so we can investigate the incident with the corresponding shipping company.

Damaged Packages

If you receive a damaged package:

  • It is recommended to refuse the delivery.

  • If you accept the parcel and discover damage, retain the packaging and product, take photographs and contact us as soon as possible, preferably within 24 hours, to help us handle the issue promptly. This recommendation does not limit your statutory rights, and reporting damage after this period does not automatically invalidate those rights.

Changes and Cancellations

Modification of Shipping Address

If you need to change the shipping address after placing the order, you must contact us as soon as possible. We will try to make the change as long as the order has not been processed or handed over to the shipping company.

Order Cancellation

Orders can be canceled free of charge before they are processed for shipment.
If the order has already been shipped, the customer must wait to receive it and manage the return according to our current policy.

Contact

For any questions related to shipments, returns, or assistance, you can contact us at:

📧 contacto@arabicparfums.com
📞 +34 602 465 428

Our team will be happy to help you and ensure the best possible shopping experience.