Refund policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition in which you received it: unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact contacto@arabicparfums.com. Contact us before sending your parcel; our team will provide the return address and instructions.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For questions about returns, contact contacto@arabicparfums.com.

Damage and problems

Please inspect your order on receipt and contact us immediately if an item is defective, damaged or incorrect, so we can assess the issue and resolve it.

Exceptions / non-returnable items

Certain items cannot be returned, such as perishable goods (including food, flowers or plants), custom products (including special orders or personalised items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Contact us with questions or concerns about a particular item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The quickest way to get the item you want is to return the one you have and, once the return is accepted, make a separate purchase of the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition in which you received it: unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you when we have received and inspected your return and let you know whether the refund is approved. If approved, you will automatically be refunded to your original payment method within 10 working days. Your bank or credit card provider may take additional time to process and post the refund.

If more than 15 working days have passed since we approved your return, contact contacto@arabicparfums.com.

Return and refund policy

Introduction

At Arabic Parfums, we strive to offer our customers Arabian perfumes of the highest quality. If you are not completely satisfied with your purchase, our return and refund policy is designed to provide a fair and straightforward shopping experience.

Return conditions

1. Return period
You have 30 days to request a return.

2. Product condition
Products must be in their original condition, unopened and unused, with their original packaging intact. Used or opened products, or products unsuitable for resale, will not be accepted.

3. Non-returnable products
For hygiene and safety reasons, products that have been opened or tampered with cannot be returned.

Perfume samples, decants and vials of any volume (2 ml, 3 ml, 5 ml, 10 ml or any other sample format) are not eligible for return or refund, unless supplied in error or affected by a manufacturing defect.

Return process

1. Request a return
Contact our customer service team at contacto@arabicparfums.com or via WhatsApp on +34 602 46 54 28. Provide your order number and details of the product you want to return.

2. Shipping instructions
Once your request is approved, you will receive detailed shipping instructions. The customer is responsible for return shipping costs, unless the product is defective or there was an error in the order.

3. Product inspection
On receipt, we will inspect the product to verify its condition. If it meets our return conditions, we will proceed with the refund.

Refunds

1. Refund method
Refunds will use the same payment method as the original purchase.

2. Refund processing time
Processing may take 5–10 working days from approval of the return.

3. Shipping costs
Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Defective or incorrect products

If you receive a defective or incorrect product, contact our customer service team immediately. We will cover return shipping costs and offer a full refund or replacement, according to your preference.

Contact and support

For questions or further assistance, contact contacto@arabicparfums.com or WhatsApp +34 602 46 54 28. We are here to help and make your shopping experience satisfactory.